Skip to main content
Browse by:

Effective March 10, 2020, all Duke-sponsored events over 50 people have been cancelled, rescheduled, postponed or virtualized.
Please check with the event contact regarding event status. For more information, please see

Kerfuffles, Conflicts and Misunderstandings: Strategies for Engagement

Event Image
Icon calendar
Tuesday, June 02, 2020
Icon time
8:00 am - 12:00 pm
Icon speaker
Ann Brown, MD, MHS, and Cathie Siders, PhD

This interactive session starts with the premise that the capacity to engage skillfully in challenging conversations is a vital component of leadership. Kerfuffles, conflicts and misunderstandings are every day occurrences. Unresolved, they cultivate resentment and stymy organizational progress- particularly where change is occurring. This session will use concepts from the classic books Crucial Conversations, Crucial Confrontations and Difficult Conversations to discuss, demonstrate and practice high stakes communication skills. The goal is for participants to gain greater confidence in addressing difficult conversations.

Contact: Fiona Johann