For employees of Duke University and DUHS. Continuing Education Credits (CEUs): 0.3
Since conflicts are inevitable, learning to deal with them in a healthy, respectful, and positive way is crucial. Successfully managing conflict ultimately strengthens the bonds between people, helping maintain and enhance your relationships.
Assessment: We will use the Thomas-Kilmann Conflict Mode Instrument (TKI); all participants must complete the assessment one week prior to the start of the course. The facilitator will send an email with instructions on how to access the TKI assessment at least two weeks prior to the class start date.