Feedback Fundamentals

For employees of Duke University and DUHS. Continuing Education Credits (CEUs): 0.3

When thinking about this gap in our own knowledge and skills, we can be our own worst critic! However, feedback is a gift from others, because it is information we don't have and often we don't know how we are being perceived. When managers provide feedback to their employees, it needs to be timely, free of judgement, informed by observation or metrics, and in some cases based on input of colleagues, supervisors, and managers. Positive and negative feedback must be in balance and provided to in a way that we can hear it and adjust our performance. Feedback can enlighten us about our current level of knowledge and skills and help focus our action plan for professional development.